Last updated: 21 August 2026
1. Introduction
This Privacy Policy explains how DriveCrest collects, uses, stores and protects your personal information when you use our website, enquire about driving lessons, make a booking or otherwise use our services. It also sets out your rights under UK data protection law and explains how you can exercise them.
2. Who We Are
DriveCrest is operated by:
Wiz Driving School Ltd, trading as DriveCrest Company Number: 15508938 Registered office: 34 Elbow Street, Manchester, M19 3PY, United Kingdom Correspondence address: 5 Erica Drive, Manchester, M19 1NP, United Kingdom Email: hello@drivecrest.co.uk
Wiz Driving School Ltd is registered with the Information Commissioner's Office (ICO), registration number ZB840651.
Wiz Driving School Ltd is the data controller for the personal data we collect and process in connection with the operation of our website and booking service. This includes data used to manage your enquiry, arrange and refer you for driving lessons and tests, process payments, provide customer support and operate our business.
3. Personal Data We Collect
We may collect the following categories of personal data:
- Contact details: name, email address, home address, pick-up address and telephone number.
- Booking and lesson information: date of birth, provisional driving licence number, theory and practical test booking numbers, and your preferred pick-up location.
- Transaction and billing records: billing address and a record of payments made in connection with your lessons. We do not receive or store your full card details (see Section 8).
- Communications and preferences: enquiry and booking details, marketing preferences and records of our correspondence with you.
- Website and device information: IP address, browser type, pages viewed, time spent on the site, referral source, and the date and time of your visit.
4. How We Use Your Personal Data and Our Lawful Bases
We use your personal data for the purposes set out below, relying on the lawful bases indicated under Article 6 of the UK GDPR:
- Processing and fulfilling your booking and keeping you informed of its status: Performance of a contract, or steps taken at your request before entering into a contract
- Arranging and coordinating your referral to a suitable driving instructor: Performance of a contract
- Contacting instructors and the DVSA to arrange or amend lessons and tests: Performance of a contract
- Processing payments and maintaining financial records: Performance of a contract; compliance with a legal obligation
- Providing customer support and responding to enquiries: Performance of a contract; legitimate interests
- Conducting customer satisfaction surveys: Legitimate interests
- Sending marketing communications: Consent, where the law requires it; otherwise legitimate interests or soft opt-in where permitted
- Improving our services, including through data analysis: Legitimate interests
- Detecting and preventing fraud and ensuring the security of our systems: Legitimate interests
- Complying with tax, reporting and other regulatory obligations: Compliance with a legal obligation
Special category data. We do not collect or process any special category data, such as information about your health. Please do not send us medical or health information. If you have lesson requirements arising from a health condition or disability, for example a need for an adapted vehicle or automatic-only tuition, please discuss these with your instructor directly rather than sending medical details to us.
Marketing. You can opt out of marketing at any time by using the unsubscribe link in any marketing email, by replying STOP to any marketing text message, or by emailing hello@drivecrest.co.uk. We will act on your request promptly. We will still send you service messages relating to bookings you have made, such as confirmations, reminders and changes to your lessons, as these are not marketing.
5. Booking and Instructor Referrals
When you enquire about driving lessons or make a booking through DriveCrest, we collect your details in order to arrange driving lessons with a suitable instructor.
Our instructors are independent and self-employed. They may include fully qualified Approved Driving Instructors (ADIs) or trainee instructors working under a trainee licence, known as Potential Driving Instructors (PDIs). Our instructors use their own vehicles, operate their own businesses and are responsible for the manner in which they deliver driving lessons.
Depending on the arrangement, payment for driving lessons may be made either through DriveCrest or directly to the instructor. Where payment is made directly to an instructor, that instructor is responsible for managing that payment relationship with you.
When we refer you to an instructor, we share only the information necessary for the instructor to contact you and deliver driving lessons. This may include your name, contact details, preferred lesson location, lesson requirements and relevant booking information.
Once your personal data has been provided to an instructor, that instructor is responsible for the personal data they receive and process for the purpose of delivering driving lessons. DriveCrest and the instructor generally act as separate data controllers in respect of their respective processing activities.
Each instructor is responsible for:
- providing their own privacy information explaining how they process your personal data;
- establishing their own lawful basis for processing your personal data; and
- responding to any data protection requests relating to the personal data they hold.
If you have questions about how a particular instructor handles your personal data, please contact that instructor directly. Where appropriate, DriveCrest can assist in putting you in contact with the instructor.
6. Learners Under 18
You must be at least 17 years old to take driving lessons, or 16 where you are legally permitted to drive at that age.
Where a learner is under 18, the booking must be made by a parent or legal guardian, who provides the learner's details and accepts our Terms & Conditions on the learner's behalf. We process the learner's personal data on the same basis as any other learner, and we share it only with the instructor allocated to them.
A parent or legal guardian may exercise the rights set out in Section 12 on the learner's behalf. Where a learner is old enough to understand those rights, we will take their views into account.
7. How We Share Your Personal Data
We do not sell your personal data, and we do not share it with third parties for their own direct marketing purposes.
We engage data processors, meaning third parties that provide services on our behalf, such as cloud hosting, booking and software providers. These processors are engaged under contracts that meet UK GDPR requirements, meaning they may use your data only as instructed by us, must hold it securely, and must delete or return it when our contract with them ends. Where any of our processors are located outside the United Kingdom, we ensure that the safeguards required by the UK GDPR, such as an adequacy regulation or appropriate contractual clauses, are in place before any transfer takes place.
As explained in Section 5, instructors who receive learner information in order to provide driving lessons generally act as independent data controllers in respect of the personal data they process for that purpose.
In certain circumstances we are legally obliged to share information, for example under a court order, or with the DVSA in connection with booking or amending your driving test. In each case we satisfy ourselves that a lawful basis for the disclosure exists and we document that decision.
8. Payments
Payments for lessons and bookings made through our website are processed securely by our payment provider, Stripe. We do not receive or store your full card details.
For details of how Stripe processes your personal data, please refer to Stripe's Privacy Policy at https://stripe.com/gb/privacy.
9. Cookies and Website Analytics
We use cookies and similar technologies on our website, including Google Analytics. Cookies that are strictly necessary for the operation of the site do not require your consent. Non-essential cookies, including analytics cookies, are set only after you have accepted them. You may accept or reject non-essential cookies when you first visit our website, and you may give or withdraw that consent at any time through our cookie settings.
Google Maps. Our contact page shows a self-hosted static map image by default. The interactive Google Maps view loads only after you accept cookies, or if you click the "Load interactive map" button. When it loads, Google may set cookies and receive your IP address and device information, as described in Google's Privacy Policy at https://policies.google.com/privacy.
For further details, please see our Cookie Policy.
10. How We Protect Your Personal Data
We apply appropriate technical and organisational measures to protect the personal data we hold against unauthorised access, disclosure, use, alteration or destruction, including encryption where appropriate. We require our service providers to meet equivalent standards when processing personal data on our behalf.
11. How Long We Keep Your Personal Data
We retain personal data only for as long as is necessary for the purposes described in this Privacy Policy, including to satisfy legal, regulatory, tax and accounting requirements. Our typical retention periods are:
- Booking records: 6 years from the date of service
- Transaction and billing records: 7 years, for financial compliance purposes
- Communications and support queries: 2 years
- Website and analytics data: 14 months
- Marketing preferences: Until you withdraw or update your consent
These periods may be extended where required by law, or in connection with a dispute, complaint or other legitimate business need.
12. Your Data Protection Rights
Under UK data protection law, you have the following rights:
- Right to be informed. You have the right to be informed about how we process your personal data, typically through privacy notices such as this one.
- Right of access. You have the right to obtain a copy of the personal data we hold about you, subject to certain exceptions.
- Right to rectification. You have the right to ask us to correct inaccurate or incomplete personal data we hold about you.
- Right to erasure. You have the right to ask us to erase your personal data in certain circumstances, for example where it is no longer needed for the purpose for which it was collected, where the processing is unlawful, or where you have withdrawn consent. This right is not absolute and statutory exceptions apply.
- Right to restriction of processing. You have the right to ask us to restrict the processing of your personal data in specific circumstances. Where processing is restricted, we may continue to store the data but will not use it further.
- Right to data portability. You have the right to receive your personal data in a structured, commonly used and machine-readable format, and to ask us to transmit it to a third party where technically feasible.
- Right to object. You have the right to object to processing based on our legitimate interests, on grounds relating to your particular situation.
- Rights relating to automated decision-making and profiling. You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal or similarly significant effects. DriveCrest does not currently carry out any automated decision-making or profiling of this kind.
How to exercise your rights. Please contact us at hello@drivecrest.co.uk. We will respond within one month of receiving your request. If your request is complex, or if you have made a number of requests, we may extend this period by up to two further months, and we will tell you within the first month if we need to do so. There is normally no charge for exercising your rights, although we may need to verify your identity before we can act on your request.
In certain circumstances we may be required to restrict these rights, for example to safeguard the public interest (such as the prevention or detection of crime) or where legal privilege applies.
Where we rely on your consent for a particular processing activity, you may withdraw that consent at any time by emailing hello@drivecrest.co.uk. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
13. Complaints
If you have concerns about how we handle your personal data, please raise them with us in the first instance at hello@drivecrest.co.uk. This is our formal data protection complaints process. We will acknowledge your complaint within 5 working days and aim to provide a full response within 14 days.
If you remain dissatisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent regulator for data protection:
Information Commissioner's Office Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF Telephone: 0303 123 1113 Website: https://ico.org.uk
You may complain to the ICO at any time, and you do not have to raise the matter with us first, although it usually helps to resolve things more quickly if you do.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The latest version will always be published on our website, and we encourage you to review it periodically. Where a change materially affects how we use your personal data, we will tell you directly.
15. Contact Us
If you have any questions about this Privacy Policy or about how we handle your personal data, or if you wish to request a copy of your data, have it corrected or have it deleted, please contact us at:
DriveCrest
Wiz Driving School Ltd, trading as DriveCrest
Company Number: 15508938
Registered office
34 Elbow Street
Manchester
M19 3PY
United Kingdom
Correspondence address
5 Erica Drive
Manchester
M19 1NP
United Kingdom
Phone
07594679988
Email
hello@drivecrest.co.uk